MTA New York City Transit Authority ―

Welcome to your Aetna health benefits plan. The best way to stay connected and manage your health care is with the Aetna HealthSM app.

If you have any questions, contact the MTA Business Service Center at 646-376-0123, Monday – Friday, 8:30 a.m. to 5 p.m.

Additonal contact information: |


1_Aetna_StorytellingIcon_Alert_Violet.pngIts OK to take the call!

An Aetna nurse case manager may call if you have been recently hospitalized or are dealing with a serious health issue. They are here to support you, and all calls are private and confidential.

How it works


1_Aetna_StorytellingIcon_Phone_Violet.pngInformed Health® Line

Free, reliable information you can trust. Talk with a registered nurse 24/7 by calling 1-800-556-1555.

Flag iconWhat you need to know about the COVID-19 Outbreak

Find out how to protect yourself, get the latest travel tips and see answers to general FAQs. You can find this helpful information on the Aetna COVID-19 Resource page.

Visit the Aetna website


1_Aetna_StorytellingIcon_Pharmacy_Violet.pngCVS Caremark® is your new prescription drug manager

Present your new ID card at each pharmacy for prescriptions filled after June 1, 2019. If you haven't received your ID card, call the following numbers, available 24/7:

CVS Caremark: 1-855-296-7683

SilverScript (Medicare retirees): 1-855-212-0921

Learn more


1_Aetna_StorytellingIcon_Digital_Violet.pngSee if your doctor is in our network, check on claims status, find costs of care and more.

There are two ways to get started: