MTA New York City Transit Authority ―
Welcome to your Aetna health benefits website. You can learn about your medical and prescription plans, wellness programs and other services available to you as an Aetna member.
If you have any questions, contact the MTA Business Service Center at 646-376-0123, Monday – Friday, 8:30 a.m. to 5 p.m.
Additonal contact information:
If you're in emotional distress or suicide crisis call, text, or chat 988 to connect with a trained counselor within National Suicide Prevention Lifeline network.
Effective January 15, 2022, your prescription drug benefits will cover up to eight at-home or OTC COVID-19 tests per 30 days (or per month) for plan members.
Questions? Please call CVS Caremark customer care at 1-855-296-7683 (24/7).
Aetna® Back and Joint Care through Hinge Health: Support for chronic back, knee, hip, neck, and shoulder pain.
Aetna Virtual Primary Care powered by Teladoc: Members can choose a Teladoc doctor for ongoing, virtual primary care — including dermatology and behavioral health.
Transform Diabetes Care Program: A holistic approach to living with diabetes.
Transform Oncology: Assistance for cancer patients to help them receive quality care, with fewer side effects, less time in treatment.
You can learn more about these programs on the Tools & Resources page.
An Aetna nurse case manager may call if you have been recently hospitalized or are dealing with a serious health issue. They are here to support you, and all calls are private and confidential.
Helping you with your emotional well-being
It’s vital that you take care of your body, mind and spirit regularly to keep your health in balance. AbleTo can help, and it's part of your Aetna membership. This program offers support if you’re feeling overwhelmed by life-changing events like grief and loss, postpartum depression, cancer recovery, diabetes, and more. AbleTo behavioral health specialists are there to help you feel you can control the life event or health condition, instead of it controlling you.
Call AbleTo directly at 1-844-330-3648. Or you can contact your Aetna case manager or your Aetna Concierge and they’ll connect you.
Programs available to you
Health Discounts & GlobalFit® network
Aetna One® Choice care management
Aetna Enhanced Maternity ProgramTM
New: Aetna® Virtual