Aetna Health Concierge: 1-855-824-5349
Monday – Friday, 8 a.m. to 8 p.m. ET

searchAccess ® — your secure member website to see if your doctor is in our network and to check on claims status

MTA New York City Transit Authority
The Health Section

Welcome to your Aetna health benefits plan. We know that change isn't always easy, but here at Aetna, we are committed to providing you with the best possible customer experience. We value you and are looking forward to helping you improve your health and well-being, one healthy day at a time.

As one of America's leading health care companies, Aetna offers you a strong national network of over 664,000 primary care doctors and specialists and more than 5,600 hospitals.

To see if your doctor is in our network, follow these step-by-step instructions (PDF).

You’ll be joining over 23 million Aetna medical plan members throughout the nation who are already taking advantage of our great health programs and services.*

Plan overview

With the MTA New York City Transit Authority medical plans, you'll get access to tools, tips, programs and services. Use them to find network doctors, review claims and more. You'll get benefits such as:

Large national network of doctors & hospitals

Aetna Health Concierge

In-network lab benefits

100% coverage for emergency care worldwide

Access to online and mobile tools

You can save by using our preferred network lab, Quest Diagnostics or other network labs such as BioReference. Search to find thousands of locations nationwide. And choose the lab that’s closest to your job, home or doctor's office.

*Based on current membership data as of December 31, 2016.


Here are some of the programs available to you

Discounts on health and fitness products like yoga equipment, over-the-counter vitamins and homeopathic remedies.

  • Get the guaranteed lowest rates at your choice of over 10,000 gyms
  • Get a free guest pass at most gyms
  • Flexible membership options
  • Easy billing options through your bank account or major credit card
  • Save on home exercise equipment
  • Try an at-home weight loss program

Get support, information and guidance with the help of the care management program.

  • Includes personalized phone support from a caring registered nurse for special situations like managing a medical condition to everyday well-being
  • Rest assured that all phone calls are private and confidential

Learn what’s best for a healthy pregnancy and give your baby a healthy start.

  • Get educational material on prenatal care, signs of preterm labor, what to expect before and after delivery, and newborn care
  • For “high-risk” pregnancies, your nurse case manager will follow up with you with two phone calls to make sure you and baby are doing fine
  • Compare costs for doctors and health care facilities

Learn more about Aetna’s Women’s Health.

Get solid support managing your condition with the help of the disease management program.

  • Includes support for over 35 conditions including diabetes, heart disease, cancer and digestive conditions
  • Work one-on-one with a registered nurse
  • Our smart technology keeps your online personal health record up to date and compares that information to current care guidelines
  • Gain access to online resources to help supplement your progress 

Tools and resources

When you're an Aetna member, you’ll also get access to online tools and member services to make it easy for you to get answers to your health care questions. Log in or register with Aetna Navigator® —your secure member website, to gain access to these great features:

Find a doctor

View your personal health record

Disease management

Check claims status

Talk with a registered nurse 24/7

Find and print ID cards and forms


For clarification on terminology, please refer to the glossary.


Your plan benefit summary information


*Aetna Choice® Point of Service II
**Referrals are not required
***When you become Medicare eligible, your plan will be known as the Open Choice PPO Basic Plan (CPPO Basic Plan).
†Available to retirees who are enrolled in Medicare Parts A and B

Aetna Open Access plan name**

Aetna CPOS II*Basic Option (PDF)*** — actives and retirees

Aetna Open Access plan name**

Aetna CPOS II*High Option (PDF) — actives only

Aetna Open Access plan name**

Aetna Select Option (PDF) — actives and pre-Medicare retirees

Aetna Open Access plan name**

Aetna CPOS II*Plus Option (PDF) — actives only

Aetna Open Access plan name**

Aetna Medicare Advantage Plan Option 1 (PDF) — Medicare retirees

Aetna Open Access plan name**

Aetna Medicare Advantage Plan Option 2 (PDF) — Medicare retirees

*Aetna Choice® Point of Service II
**Referrals are not required
***When you become Medicare eligible, your plan will be known as the Open Choice PPO Basic Plan (CPPO Basic Plan).
†Available to retirees who are enrolled in Medicare Parts A and B


Questions and answers

You can find network doctors and hospitals using our online directory.

Here are step-by-step instructions (PDF).

The document below shows a list of doctors that we’re currently recruiting to participate in the Aetna network. If your doctor is not on that list, nominate them today. Just call Aetna Health Concierge at 1-855-824-5349, Monday — Friday, 8 a.m. to 8 p.m. ET.

You can also submit your nominations by emailing them to mtanyctprovidernominations@aetna.com or fax them to 860-975-9065 Attention: MTA Provider Nomination A748128.

During the open enrollment period, you will stay in the current plan you’re in, unless you choose another plan. At any other times during the year, call the MTA BSC to discuss your options.

Have questions? Contact us:

MTA Business Service Center
646-376-0123, Monday – Friday, 8:30 a.m. to 5 p.m.
bscservice@mtabsc.org | www.mymta.info

You can print your ID card from Aetna Navigator®.

  • Log in or register with Aetna Navigator® —your secure member website
  • Look under “Request & Changes”
  • Select “ID card”
  • Print your ID card

You can also display a digital copy of your Aetna ID card through the Aetna Mobile app.

For more information and to download your free Aetna Mobile app, visit www.aetna.com/mobile.

  • Go to Aetna Navigator® —your secure member website and log in or register
    The claims tab shows a quick view of the most recent claims on file. Each claim line includes the date of service, patient and provider name.
  • Click on the “details” link to access the Claim Details screen
    View more information about the selected claim. There is also a link to search for other claims on file.
  • Or you can call Aetna Health Concierge at 1-855-824-5349
    Monday – Friday, 8 a.m. to 8 p.m. ET.

Urgent care centers are a great option for when you need prompt medical treatment for non‑emergency care.*

Urgent care centers can treat common problems like sprains, animal bites, ear and throat pain and more. They offer convenient hours, including extended evening, weekend and holiday hours. You just walk right in — no appointments needed.

To find an urgent care center near you, log in to Aetna Navigator® — your secure member website. If you have questions before you go, call our Informed Health® Line to talk with a registered nurse 24/7 by calling 1-800-556-1555.

*It isn't always easy figuring out what's a non-emergency versus an emergency. So if you have any doubt, play it safe and head to your local ER or call 911.

Call Aetna Health Concierge — 1-855-824-5349, Monday – Friday, 8 a.m. to 8 p.m. ET.

Express Scripts — For more information on prescription benefits, call 1-800-282-2881.

Informed Health® Line — Talk with a registered nurse 24 hours a day, 365 days a year by calling 1-800-556-1555. For speech or hearing impaired, dial 711.

Beginning Right® Maternity Program — Learn more about valuable tools and resources to use throughout your pregnancy. Call 1-800-CRADLE-1 (1-800-272-3531).

Quest Diagnostics and other network labs such as BioReference — Learn more about in-network lab benefits.

MTA Business Service Center — 646-376-0123, Monday – Friday, 8:30 a.m. to 5 p.m.

bscservice@mtabsc.org | www.mymta.info

For more information about Sleep Med, visit NYCTAsleepbetter.com

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