MTA New York City Transit Authority ―
Welcome to your Aetna health benefits plan. The best way to stay connected and manage your health care is with the Aetna HealthSM app.
If you have any questions, contact the MTA Business Service Center at 646-376-0123, Monday – Friday, 8:30 a.m. to 5 p.m.
Additonal contact information:
Its OK to take the call!
An Aetna nurse case manager may call if you have been recently hospitalized or are dealing with a serious health issue. They are here to support you, and all calls are private and confidential.
Informed Health® Line
Free, reliable information you can trust. Talk with a registered nurse 24/7 by calling 1-800-556-1555.
What you need to know about the COVID-19 Outbreak
Find out how to protect yourself, get the latest travel tips and see answers to general FAQs. You can find this helpful information on the Aetna COVID-19 Resource page.
CVS Caremark® is your new prescription drug manager
Present your new ID card at each pharmacy for prescriptions filled after June 1, 2019. If you haven't received your ID card, call the following numbers, available 24/7:
CVS Caremark: 1-855-296-7683
SilverScript (Medicare retirees): 1-855-212-0921
See if your doctor is in our network, check on claims status, find costs of care and more.
There are two ways to get started:
Programs available to you
Health Discounts & GlobalFit® network
Aetna Care Management Program
Aetna® Maternity Program
Aetna Health ConnectionsSM Program