MTA New York City Transit Authority ―

The Health Section

Welcome to your Aetna health benefits plan. Here at Aetna, we are committed to providing you with the best possible customer experience. We value you and are looking forward to helping you improve your health and well-being, one healthy day at a time.


1_Aetna_StorytellingIcon_Alert_Violet.pngIts OK to take the call!

An Aetna nurse case manager may call if you have been recently hospitalized or are dealing with a serious health issue. They are here to support you, and all calls are private and confidential.

How it works


Violet-colored weight-scale iconMTA New York City Transit is proud to announce the partnership with WW ― Weight Watchers reimagined.

All active represented employees enrolled in any Aetna medical plan (example: Aetna High Option, Basic or Select Option) can now take advantage of the ​WW FreestyleTM program at reduced pricing.

Learn more

1_Aetna_StorytellingIcon_Pharmacy_Violet.pngCVS Caremark® is your new prescription drug manager

Present your new ID card at each pharmacy for prescriptions filled after June 1, 2019. If you haven't received your ID card, call the following numbers, available 24/7:

CVS Caremark: 1-855-296-7683

SilverScript (Medicare retirees): 1-855-212-0921

Learn more


1_Aetna_StorytellingIcon_Digital_Violet.pngSee if your doctor is in our network, check on claims status, find costs of care and more.

There are two ways to get started: 


1_Aetna_StorytellingIcon_Phone_Violet.pngInformed Health® Line

Free, reliable information you can trust. Talk with a registered nurse 24/7 by calling 1-800-556-1555.