MTA New York City Transit Authority ―

Open Enrollment: 

October 15-November 15​​​​​​​

Welcome to your Aetna health benefits plan. The Open Enrollment period is October 15-November 15 and Nov. 1-30 for retirees. You will stay in the current plan you’re in, unless you choose another plan.

If you have any questions, contact the MTA Business Service Center at 646-376-0123, Monday – Friday, 8:30 a.m. to 5 p.m.

Additonal contact information: |


1_Aetna_StorytellingIcon_Alert_Violet.pngIts OK to take the call!

An Aetna nurse case manager may call if you have been recently hospitalized or are dealing with a serious health issue. They are here to support you, and all calls are private and confidential.

How it works


Violet-colored weight-scale iconMTA New York City Transit is proud to announce the partnership with WW ― Weight Watchers reimagined.

All active represented employees enrolled in any Aetna medical plan (example: Aetna High Option, Basic or Select Option) can now take advantage of the ​WW FreestyleTM program at reduced pricing.

Learn more

Flag iconGear up for flu season

The single best way to prevent the flu is to get a flu shot. Pay nothing by simply making an appointment with your network doctor. Or you can visit one of our network flu shot providers.

Get started by visiting the Find a doctor page.

1_Aetna_StorytellingIcon_Pharmacy_Violet.pngCVS Caremark® is your new prescription drug manager

Present your new ID card at each pharmacy for prescriptions filled after June 1, 2019. If you haven't received your ID card, call the following numbers, available 24/7:

CVS Caremark: 1-855-296-7683

SilverScript (Medicare retirees): 1-855-212-0921

Learn more


1_Aetna_StorytellingIcon_Digital_Violet.pngSee if your doctor is in our network, check on claims status, find costs of care and more.

There are two ways to get started: 


1_Aetna_StorytellingIcon_Phone_Violet.pngInformed Health® Line

Free, reliable information you can trust. Talk with a registered nurse 24/7 by calling 1-800-556-1555.