
Tools & resources
When you're an Aetna member, you’ll also get access to online tools and member services to make it easy for you to get answers to your health care questions. Learn more by exploring this page. You can also find this information in the Programs and resources guide (PDF).
Important tip
Please remember to provide your updated and valid phone numbers on the Aetna member website and BSC member portal, or when you speak with a member of the concierge team.
Contact
Aetna Health Concierge: 1-855-824-5349, Monday – Friday, 8 AM to 8 PM ET.
If you're enrolled in an Aetna Medicare Advantage plan, visit mtanyct.aetnamedicare.com
Secure member website
Log in or register with your secure member website, to gain access to these great features:
- Find a Doctor
- View your personal health record
- Disease management
- Check claim status
- Talk with a registered nurse 24/7
- Find and print ID cards and forms
For clarification on terminology, please refer to the glossary.
Aetna Health apps
Stay on top of your medical plan option details with the Aetna Health App
Staying healthy is important. So is keeping track of your benefits. But with everything else you have going on, managing it all can be a challenge.
The Aetna Health app can help. From finding a doctor and comparing costs to paying claims and viewing your ID card, the app is your all-in-one resource for the information you need. Please note: the new Aetna Health app will replace Aetna Mobile, so remember to download the new app.
Follow the links below to download the Aetna Health app.
Android users
iPhone users
Explore Aetna Health Your Way™
As part of Aetna Health Your Way™ you have access to a digital health platform that helps you achieve your best health in a whole new way. You’ll get personalized resources and challenges to help you earn rewards every year. So it makes it easier to stay on track and reach your goals.
Two simple steps:
- Take your health assessment and get your MyHealth100 score.
- Choose a personalized pathway that can help you achieve your health goals.
Plus, you can:
- Read, watch and listen to health content on a wide variety of topics
- See what’s trending among other users in the platform
- Search by specific topic
Just sign in at Aetna.com and scroll to Well-being resources and select “Aetna Health Your Way.” Or download the MyActiveHealth Wellness app from either the App Store or Google Play.
Android users
iPhone users
Wellness programs
Health discounts network
Discounts on health and fitness products like yoga equipment, over-the-counter vitamins and homeopathic remedies.
- Get the guaranteed lowest rates at your choice of over 10,000 gyms
- Get a free guest pass at most gyms
- Flexible membership options
- Easy billing options through your bank account or major credit card
- Save on home exercise equipment
- Try an at-home weight loss program
You can access these discounts by logging into your secure member website. Click on the Health & Wellness Tab > Health & Wellness Discounts > Click on any of the Health and Wellness tiles to access the LifeMart Discount Website.
Support when you need it
Aetna maternity and women's health resources
Aetna Enhanced Maternity Program™
Learn what’s best for a healthy pregnancy and give your baby a healthy start.
- Get educational material on prenatal care, signs of preterm labor, what to expect before and after delivery, and newborn care
- For “high-risk” pregnancies, your nurse case manager will follow up with you with two phone calls to make sure you and baby are doing fine
- Compare costs for doctors and health care facilities
Learn more about the Aetna Enhanced Maternity Program (PDF).
Maternity Support Center
If you’re thinking about starting a family, already pregnant or a new parent, the Maternity Support Center is a great resource for you, your spouse or your partner.
With all the pregnancy and parenting information out there, you can take comfort in having a trusted, reliable and simple resource to find maternity health and benefits information, in one place.
Learn more about the Maternity Support Center (PDF).
In addition to these resources, you can find information on other women's health topics on the Aetna’s Women’s Health microsite.
Virtual breastfeeding and baby feeding support
Feel good about feeding your baby!
- 1:1 virtual support from certified baby feeding experts, when you need it
- Fully covered by your health plan
Get help with:
- Breastfeeding: Latch and positioning; Low supply or oversupply; Cracked or sore nipples; Pumping
- Formula feeding: Formula and bottle prep; Pace feeding; Combo feeding
- Transitions: Prenatal baby feeding plan; Returning to work; Traveling; Introducing solid foods; Weaning
Aetna members can text BABY to 1-888-458-1364, visit www.SimpliFed.com or call 1-888-458-1364 to schedule an appointment (available 7 days a week in English and Spanish). Up to six appointments are covered by most Aetna plans with no prior authorization.
Gennev
Gennev, a Unified Women’s Healthcare company, is a women-founded, clinician-built menopause care platform.
- Visit our NEW gennev.com
- Create your Gennev account.
- Provide your health history and choose your payment method.
- Book your Appointment!
One-on-one nurse support
We want to help you get the most out of your health plan
That’s why your plan includes phone support as a standard benefit. And it’s also why you may receive a call from an Aetna nurse care manager. The nurse care manager will ask you some questions in order to verify your identity and protect your privacy.
Be sure the phone number you listed in your Aetna member website is up to date so you can take full advantage of this benefit.
Ongoing support when you need it
If a time comes when you’re dealing with more complex health challenges, you can be assigned a nurse to work with you over the phone on an ongoing basis. Or if you have an ongoing health concern like diabetes, heart disease, asthma and low back pain, your nurse may call to check in from time to time. These services are included as part of your plan.
You may also get a letter or phone call from us, depending on your needs. Don’t forget, your caller ID may not say Aetna when we call. That depends on your phone carrier.
Care that works for you
As always, your care should be decided by you, your family and your doctor. But with more information, you can make better-informed decisions about your health.
Your conversations are completely confidential. We don’t share this information with your employer, and we keep all information confidential as required by law.
Aetna Virtual Primary Care
You no longer have to wait for primary care that flexes around you. It’s here.
Remember having to travel to see a doctor? Or sitting in the waiting room for your appointment?
Yes, we do too. And we know what a hassle it can be. That’s why we’ve reimagined how you can get primary care.
A new way
With Aetna Virtual Primary Care powered by Teladoc™ Health, you can connect with a dedicated virtual care provider with little cost and no wait. And if you need in-person care, you can get that, too.
No fuss, no wait — all on your terms.
Transform Diabetes Care Program
A holistic approach to living with diabetes
Everyone's experience with diabetes is different. With Transform Diabetes Care, we deliver the right support to you at every step — no matter where you are on your path to better health.
- A personalized experience based on risk level
- Coaching from Certified Diabetes Care and Education Specialists and access to digital resources
- Local, face-to-face care delivery and condition support with CVS® pharmacists, and at CVS HealthHUB® and MinuteClinic® locations
- Two MinuteClinic vouchers for comprehensive diabetes visits at no additional cost to members, paired with proactive screenings and other support at MinuteClinic locations
A welcome letter and the two vouchers will be sent to you if you qualify for this program beginning 1/1/2022.
Cancer support
If you are dealing with cancer, you may face many challenges and have identified gaps in support that have become a concern. There are resources that can help you receive quality care, with fewer side effects, less time in treatment.
Aetna will provide you with personalized guidance and support from a dedicated advocate with experience in cancer diagnosis and treatments. Genetic counseling and testing is also available to help guide treatment and assess risk.
For trusted information and guidance, visit the Aetna Cancer Support Center by logging into your Aetna member website, then clicking on Cancer Support Center. Or call your Aetna Concierge at 1-855-824-5349 (TTY: 711).
Aetna® Back and Joint Care by Hinge Health
Aetna Back and Joint Care is administered by Hinge Health, and provides support for chronic back, knee, hip, neck, and shoulder pain. You will be able to participate in a 12-week, coach-led program delivered via tablet and sensors. The program consists of 3 core pillars: exercise therapy, motivational coaching, and education.
No need to worry on missing work, this can be done at your convenience.
Aetna Health Concierge
You can call your dedicated Aetna Health Concierge at 1-855-824-5349, Monday-Friday, 8 AM to 8 PM ET. They're your GPS for navigating your health benefits and can help you find the support that you need.
Mental well-being
Telehealth services
You can talk to a counselor or psychiatrist about concerns like depression, substance use, eating disorders or suicidal thoughts. Telehealth offers a variety of ways to connect. Learn about them, and how to get in touch.
Talkspace: Your digital source for private and convenient mental health support
Talkspace, a benefit made available to you through Aetna is your digital space for private and convenient mental health support. With Talkspace, you can receive counseling, therapy, and medication services from the convenience of your device (iOS, Android, and web).
All care is led by a behavioral health clinician or medical professional. Talkspace’s network features thousands of licensed, insured, and verified therapists and specialized prescribers who can support a variety of needs—including, but not limited to:
- Stress
- Anxiety
- Depression
- Eating disorders
- Substance use
- Sleep
- Identity struggles
- Chronic issues
- Trauma & grief
- Relationships
- Healthy living
- …and more
Counseling and therapy
On average, members can begin communications within days of matching with a licensed provider. Therapists typically engage daily during their business hours. Live sessions can take place within days of scheduling.*
Medication evaluation and management
Find an available psychiatric prescriber in minutes. With Talkspace Psychiatry, you can schedule video appointments with an in-state, licensed provider who specializes in psychiatric evaluation. You’ll meet virtually over live video within two weeks of booking (on average).
Additional services
Members have access to Talkspace education and self-help tools to complement your mental health journey. Designed by clinical experts, exercises are interactive, therapeutic, and easy to use. These include:
- Meditation
- Journaling
- Reflections
- Positive Thinking
*Appointment scheduling is based on availability and preferences
Ready to get started?
- To register, visit talkspace.com/aetna and have your memberID ready
- Sessions are subject to your applicable copay or deductible/coinsurance
- Complete our QuickMatch™ provider finder tool to review your best match
- Schedule a live session or message right away
Questions?
Contact aetna-support@talkspace.com or visit talkspace.com/faq/aetna
Brightline: Virtual mental health care for kids & teens
Whether it’s virtual therapy, psychiatry, or coaching — Brightline will work with you to find the right support for your kids & teens. Chat with an expert within minutes and schedule a video visit within days.
Rula
Through Rula book a virtual therapy appointment with an in-network provider in less than 3 minutes and meet with the therapist in as little as 48 hours. Rula has a network of over 13,000 licensed providers representing more than 80 clinical specialties and a diverse range of backgrounds, making it easy to match with someone that specializes in you.
Other helpful resources
Union websites