When you're an Aetna member, you’ll also get access to online tools and member services to make it easy for you to get answers to your health care questions. Learn more by exploring this page. You can also find this information in the Programs and resources guide (PDF).
For clarification on terminology, please refer to the glossary.
Aetna Health app
Stay on top of your medical plan option details with this app
Staying healthy is important. So is keeping track of your benefits. But with everything else you have going on, managing it all can be a challenge.
The Aetna Health app can help. From finding a doctor and comparing costs to paying claims and viewing your ID card, the app is your all-in-one resource for the information you need. Please note: the new Aetna Health app will replace Aetna Mobile, so remember to download the new app.
Follow the links below to download the Aetna Health app.
Grokker®: Videos to help you achieve your wellness goals
With 1000s of fitness, yoga, meditation, and healthy cooking videos, Grokker makes it easy to find and save the right exercise videos for your busy life.
Save time, learn new skills, and add variety to your exercise routine with Grokker programs. Ranging from one week to six weeks in length, programs are organized to save you time. Our expert instructors will help you achieve your goals one video at a time. With over 80 goal-oriented programs to choose from and new programs added monthly, there's something new for you every day of the year.
Aetna members can text BABY to 1-888-458-1364, visit www.SimpliFed.com or call 1-888-458-1364 to schedule an appointment (available 7 days a week in English and Spanish). Up to six
appointments are covered by most Aetna plans with no prior authorization.
One-on-one nurse support
We want to help you get the most out of your health plan. That’s why your plan includes phone support as a standard benefit. And it’s also why you may receive a call from an Aetna nurse care manager. The nurse care manager will ask you some questions in order to verify your identity and protect your privacy.
Be sure the phone number you listed in your Aetna member website is up to date so you can take full advantage of this benefit.
Ongoing support when you need it
If a time comes when you’re dealing with more complex health challenges, you can be assigned a nurse to work with you over the phone on an ongoing basis. Or if you have an ongoing health concern like diabetes, heart disease, asthma and low back pain, your nurse may call to check in from time to time. These services are included as part of your plan.
You may also get a letter or phone call from us, depending on your needs. Don’t forget, your caller ID may not say Aetna when we call. That depends on your phone carrier.
Care that works for you
As always, your care should be decided by you, your family and your doctor. But with more information, you can make better-informed decisions about your health.
Your conversations are completely confidential. We don’t share this information with your employer, and we keep all information confidential as required by law.
Aetna Virtual Primary Care
You no longer have to wait for primary care that flexes around you. It’s here.
Remember having to travel to see a doctor?
Or sitting in the waiting room for your appointment?
Yes, we do too. And we know what a hassle it can be. That’s why we’ve reimagined how you can get primary care.
A new way
With Aetna Virtual Primary Care powered by TeladocTM Health, you can connect with a dedicated virtual care provider with little cost and no wait. And if you need in-person care, you can get that, too.
Everyone's experience with diabetes is different. With Transform Diabetes Care, we deliver the right support to you at every step — no matter where you are on your path to better health.
A personalized experience based on risk level
Coaching from Certified Diabetes Care and Education Specialists and access to digital resources
Local, face-to-face care delivery and condition support with CVS® pharmacists, and at CVS HealthHUB® and MinuteClinic® locations
Two MinuteClinic vouchers for comprehensive diabetes visits at no additional cost to members, paired with proactive screenings and other support at MinuteClinic locations
A welcome letter and the two vouchers will be sent to you if you qualify for this program beginning 1/1/2022.
If you are dealing with cancer, you may face many challenges and have identified gaps in support that have become a concern. There are resources that can help you receive quality care, with fewer side effects, less time in treatment.
Aetna will provide you with personalized guidance and support from a dedicated advocate with experience in cancer diagnosis and treatments. Genetic counseling and testing is also available to help guide treatment and assess risk.
For trusted information and guidance, visit the Aetna Cancer Support Center by logging into your Aetna member website, then clicking on Cancer Support Center. Or call your Aetna Concierge at 1-855-824-5349 (TTY: 711).
Aetna® Back and Joint Care by Hinge Health
Aetna Back and Joint Care is administered by Hinge Health, and provides support for chronic back, knee, hip, neck, and shoulder pain. You will be able to participate in a 12-week, coach-led program delivered via tablet and sensors. The program consists of 3 core pillars: exercise therapy, motivational coaching, and education.
No need to worry on missing work, this can be done at your convenience.
You can also call your dedicated Aetna Health Conciergeat 1-855-824-5349, Monday-Friday, 8 a.m. to 8 p.m. ET. They're your GPS for navigating your health benefits and can help you find the support that you need.
You can talk to a counselor or psychiatrist about concerns like depression, substance use, eating disorders or suicidal thoughts. Telehealth offers a variety of ways to connect. Learn about them, and how to get in touch.
Talkspace: Your digital source for private and convenient mental health support
Talkspace, a benefit made available to you through Aetna is your digital space for private and convenient mental health support. With Talkspace, you can receive counseling, therapy, and medication services from the convenience of your device (iOS, Android, and web).
All care is led by a behavioral health clinician or medical professional. Talkspace’s network features thousands of licensed, insured, and verified therapists and specialized prescribers who can support a variety of needs—including, but not limited to:
Trauma & grief
Counseling and therapy
On average, members can begin communications within days of matching with a licensed provider. Therapists typically engage daily during their business hours. Live sessions can take place within days of scheduling.*
Medication evaluation and management
Find an available psychiatric prescriber in minutes. With Talkspace Psychiatry, you can schedule video appointments with an in-state, licensed provider who specializes in psychiatric evaluation. You’ll meet virtually over live video within two weeks of booking (on average).
Members have access to Talkspace education and self-help tools to complement your mental health journey. Designed by clinical experts, exercises are interactive, therapeutic, and easy to use. These include:
*Appointment scheduling is based on availability and preferences
Brightline: Virtual mental health care for kids & teens
Whether it’s virtual therapy, psychiatry, or coaching — Brightline will work with you to find the right support for your kids & teens. Chat with an expert within minutes and schedule a video visit within days.