Contact Us

Questions for your concierge?

Call your dedicated Aetna Health Concierge, they're your GPS for navigating your health benefits

1-855-824-5349, Monday-Friday, 8 a.m. to 8 p.m. ET.

You can speak with your Aetna representative or get help with:

  • Selecting a participating primary care doctor or specialist

  • Locating an urgent care center

  • Learning about your coverage

  • Reviewing a claim

  • Understanding your Explanation of Benefits (EOB)

  • Managing a chronic health condition such as diabetes or asthma. Get one-on-one nurse support and on-line coaching to help manage your condition and lower your health risks through Aetna Health Connections disease management program.

If you're enrolled in an Aetna Medicare Advantage plan, visit

Questions for a nurse?

Talk to a registered nurse for information about tests, procedures and treatment options 24/7. 

Call the Informed Health® Line* at 1-800-556-1555 (TTY: 711), 24/7.

All calls are kept confidential.


*Aetna concierge and Informed Health Line nurses aren’t intended to diagnose, prescribe or give members medical advice.